Privacy Policy
Last Modified: May 2024
Introduction and Overview
Welcome to SmartStop® Self Storage (“SmartStop”). SmartStop understands the importance placed by our customers and visitors on the privacy and security of their Personal Information (defined below). This privacy policy (“Privacy Policy”) explains how SmartStop (“we,” “us,” or “our”), collects, uses, shares, and protects your Personal Information whenever you access or use our products and services such as visiting our website (“Website”), mobile app (“App”), or using our storage services (collectively, the “Services”).
Please read this Privacy Policy carefully to understand our policies and practices regarding how we handle your Personal Information. By continuing to access or use our Services, you accept and agree to be bound by all terms of this Privacy Policy. If you do not agree with any portion of it, then you must not access or use the Services.
This Privacy Policy is part of the terms and conditions of the use of our Services. You can find out more information regarding your rights and responsibilities in using the Services by reviewing our Terms and Conditions.
This Policy only applies to SmartStop and its Services and not to websites, apps, or services of any other company or organization, including those linked to or through the Website or App, which may have different policies. We encourage you to review all privacy policies and terms of use of each website or app that you visit. We are not responsible for the actions of those third parties, including their policies and practices with regard to your Personal Information.
This Privacy Policy explains:
- Personal Information We Collect About You
- How We Use Your Personal Information
- SmartStop’s Security Measures
- Cookies and Similar Technologies
- Governing Law and Notice to Non-US Users
- Updates to The Privacy Policy
- How to Contact Us
1. Personal Information We Collect About You
Personal Information generally means information that identifies you. When you interact with us, we may ask you to supply us with Personal Information so that we can provide, enhance, and personalize our Services and marketing efforts.
SmartStop collects Personal Information that you directly provide to us such as your name, address, telephone number, and email address. This information may be provided to us when you reserve a storage space, enter into a rental agreement, pay a rental invoice, or purchase supplies.
SmartStop also collects certain types of information automatically when you visit the Website or App, such as your IP address and device location.
We might also collect non-personal and aggregate information about the use of the Website or App, such as page hits, number of visits, web pages viewed, and the length of visits. We do not tie this non-Personal Information to your Personal Information.
2. How We Use Your Personal Information
We are committed to maintaining your trust, and we want you to understand when and with whom we may share information collected about you. We use your Personal Information to provide you with our storage and related Services as described below. We do not sell your Personal Information. We will only keep your Personal Information for as long as necessary to fulfill the purposes for which we collect the information, as described in this Privacy Policy, unless a longer retention period is required or permitted by law.
2.2 With Your Consent
With your consent, we may share your Personal Information with third-party business partners and others included in the notice we gave to obtain your consent.
2.3 Google Analytics and Google AdWords
We use Google Analytics on our Sites to help us analyze traffic and improve services. For more information on Google Analytics’ processing of Personal Information, please see http://www.google.com/policies/privacy/partners/. You may opt out of the use of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We also use the Google AdWords remarketing service to advertise on third-party websites (including Google) to previous visitors to our site. This could be in the form of an advertisement on the Google search results page or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to our Website or App. Any data we collect will be used in accordance with this Privacy Policy, and Google is responsible to abide by its own privacy policy. You can set your preferences for how Google advertises to you using the Google Ad Preferences page: https://adssettings.google.com.
2.4 Business Transfers
We reserve the right to transfer information about you to a successor organization if, for example, we transfer the ownership of some or all of our assets, enter bankruptcy, or merge with another organization. If such a transfer occurs, we will use reasonable efforts to direct the transferee to use Personal Information in a manner consistent with this Privacy Policy.
2.5 Legal Requirements
We may disclose information about our customers, including contact information, to respond to subpoenas, court orders, legal process, and other law enforcement measures, and to comply with other legal obligations.
2.6 Protecting Our Sites and Users
If we believe that anyone’s use of the Services may damage us, our Services, or any person or property, we may use or disclose relevant Personal Information to prevent such harm. We also may disclose information about you when we, in good faith, believe disclosure is appropriate in order to: prevent or investigate a possible crime, such as fraud or identity theft; protect the security of our Website or App; enforce or apply our Terms and Conditions or other agreements; or protect our own rights or property or the rights, property, or safety of our customers or others.
2.7 Non-Personal Information
We may share non-personal Information for any reason. Likewise, we may share anonymized information (information that has had all data identifying an individual removed) with third parties, including to help us develop content and services we hope you will find of interest. This sharing of anonymized information will not include Personal Information.
3. SmartStop’s Security Measures
We maintain certain security measures, including industry-standard electronic, physical, and procedural safeguards, to protect the security of your Personal Information. While we believe that our security measures are reasonable and appropriate, the storage, use, and transmission of information over the internet can never be made 100% secure. Consequently, we do not warrant the security or confidentiality of your Personal Information, and you provide such information to us at your own risk. By providing Personal Information to us, you agree that we can communicate with you electronically regarding security and other issues relating to your use of the Website, App, or your account with us. If there is a breach of our security measures, we may attempt to notify you electronically at the most current email address you have provided to us or by other means so you can take appropriate actions, but we are not committing to do so except as may be required by law. We may also post a notice of a security breach on the Website or App. Unless you indicate otherwise, we may notify you using the most current email address you provided to us.
4. Cookies and Similar Technologies
4.1 Internet “Cookies”
We may use internet technologies to collect information and track how visitors use the Website or App. Cookies are pieces of information that a website transfers and stores on a visitor’s personal computer in order to store information about the visitor’s preferences, which such website can later retrieve. We may use cookies for certain limited purposes such as storing your preferences or your password so that you do not have to input it each time you use the Website or App.
The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Please remember that if your browser is set to not accept any cookies, you may not be able to use our Services or enjoy full functionality of the Services. For more information on cookies and how to disable them, you can consult the information provided by the Interactive Advertising Bureau at www.allaboutcookies.org.
From your mobile device, you can understand which third parties have currently enabled cookies and how to opt-out by accessing the Network Advertising Initiative’s website at http://www.networkadvertising.org/mobile-choices. On iOS devices you may also select “Limit Ad Tracking” and on Android devices you may select “Opt out of Interest-Based Ads” in your settings.
4.2 Do Not Track
Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services (including behavioral advertising services) that you do not wish such operators to track certain of your online activities over time and across different websites. Our Services do not support Do Not Track requests at this time, which means that we collect information about your online activity while you are using our Services.
4.3 Apps
When you download or purchase an App developed by us, you may do so through a third-party application online store such as Apple’s App Store. When downloading an app or using an app with on-line features through your platform, the app provider will typically also collect certain device and app-related information. We do not control the requirements or policies of app stores. Please review the privacy policy and terms of use of the mobile app stores before downloading or using any app and check your device settings for control options. You may review Apple’s Licensed Application End User License Agreement here: https://www.apple.com/legal/internet-services/itunes/dev/stdeula/ and its privacy policy here: https://www.apple.com/legal/privacy/.
5. Governing Law and Notice to Non-US Users
Our company is controlled and operated in the United States and Canada, and use of our Services is only intended for customers in the United States and Canada. If you are located outside of the United States and Canada, please do not use the Services. By utilizing the Services, you acknowledge and consent to the transfer to and processing of your Personal Information in the U.S. and/or Canada. By using SmartStop’s Services, you authorize SmartStop to collect and use your Personal Information in accordance with the laws and regulations of the United States and Canada, which may not be as protective or comprehensive as those in your home jurisdiction.
6. Updates to The Privacy Policy
We reserve the right to change, modify, amend and/or update this Privacy Policy at any time with or without prior notice at our sole and absolute discretion to the extent permitted by law. Your access or use of SmartStop’s Services following the effective date of any such changes constitutes your unconditional agreement to follow and be bound by such changes. You are responsible for reviewing this Privacy Policy each time you use or access the Website or App. If you do not agree to the modified provisions of this Privacy Policy, then you should discontinue your access and use of the Services.
7. Contacting SmartStop
If you have any questions, comments, or concerns about this Privacy Policy, please contact us via email at privacy@smartstop.com, or at the following:
SmartStop Self Storage
10 Terrace Road
Ladera Ranch, California 92694
Attention: Compliance Department (Privacy Policy)
(855) 924-1444